Privacy Policy
This Privacy Policy explains how Dash collects, uses, stores, and protects personal information when you use our delivery app.
By creating an account, signing in, placing a delivery order, or using Dash features, you confirm that you have read and agree to this Privacy Policy.
1. Information We Collect
Dash may collect the following categories of information:
- Account information, such as phone number, display name, sign-in status, device identifier, and session information.
- Authentication information, such as OTP codes, OTP request time, verification status, and data needed to prevent sign-in abuse.
- Delivery information, such as pickup address, delivery address, order notes, recipient details, contact phone number, and order status.
- Location information that you enter, select on a map, or allow the app to access for address search, price estimates, driver tracking, dispatch, and delivery fulfillment.
- Communication and support information, such as feedback, ratings, support requests, chat content, or other information you send to us.
- Technical information, such as device type, operating system, IP address, error logs, performance data, and usage events needed to operate the service safely.
2. How We Use Information
We use the information we collect to:
- Create, verify, and protect your account.
- Process delivery requests, price estimates, dispatch, and orders.
- Show order status and support delivery tracking.
- Contact you about OTP codes, orders, service changes, or support.
- Detect and prevent fraud, spam, abuse, and unauthorized access.
- Improve service reliability, performance, quality, and usability.
- Comply with legal, accounting, and dispute-resolution obligations.
3. Sharing Information
We do not sell your personal information. To provide the service, Dash may share information with:
- Drivers or delivery partners who need information to pick up, transport, and deliver parcels.
- Infrastructure, hosting, maps, authentication, error monitoring, and other technical providers that help us operate the app.
- Government authorities, courts, or other authorized parties when required by law or when necessary to protect the rights, property, and safety of users, drivers, partners, or Dash.
4. Data Storage and Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Sign-in sessions are protected using authentication tokens, and older sessions may be revoked after a new sign-in or when a security risk is detected.
No method of electronic transmission or storage is completely secure. If we identify an incident that may affect personal data, we will handle it through our internal process and provide notice when required by law.
5. Data Retention
Dash retains personal information for as long as necessary to provide the service, maintain accounts, complete orders, resolve disputes, prevent fraud, and comply with legal obligations. When information is no longer needed, it will be deleted, anonymized, or stored with restricted access.
6. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account or certain personal data.
- Withdraw consent for location access or notifications.
- Object to or request restriction of certain data processing.
Some requests may affect your ability to use the service. For example, Dash may not be able to process a delivery order without a delivery address or required contact details.
7. Location Access
If you allow the app to access location data, Dash uses that data only to support delivery-related features such as address selection, distance calculation, price estimates, dispatch, and order tracking. You can change location permissions in your device settings at any time.
8. Children
Dash is not intended for children below the age at which they may legally use online services on their own. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and handle the request.
9. Third-Party Services
The app may integrate with or link to third-party services such as maps, payment providers, customer support tools, or technical infrastructure. These third parties may process data under their own privacy policies. We encourage you to review their policies when using those services.
10. Changes to This Policy
Dash may update this Privacy Policy when the service, legal requirements, or data practices change. The updated version will be posted in the app or on our website with a new effective date. Continuing to use the service after an update means you accept the updated policy.
11. Contact
If you have questions, requests, or complaints about this Privacy Policy or your personal data, please contact Dash support at khanhdg3007@gmail.com.